Summary -An intelligent, flexible, competent, creative Software Developer and Support Engineer with a successful background in Web Application development, Oracle and MySQL database design and technical support.

Experience History

For detailed information about my experience at specific organisations, please select from each of the following:

• Current Nov 2009-to date
• Workbooks Online Oct 2008-Aug 2009
• MTL Software Solutions Jul 2006-Oct 2008
• Empowered Learning Feb 2006-Mar 2006
• Thoughtful Interactions Dec 2004-Nov 2006
• Hitachi Data Systems (UK) Ltd. Jan 2002-Nov 2004
• EDS (UK) Ltd. Oct 1998-Dec 2001
• Oracle Corporation (UK) Ltd. Jan 1997-Oct 1998
• Galileo UK Nov 1995-Dec 1996
• VSR (Europe) Ltd. Jan 1995-Sep 1995
• Incom (UK) Ltd. Jul 1994-Dec 1994
• British Gas, East Midlands. Jul 1992-Aug 1993

Galileo UK (Computer Reservation System for the UK travel industry) Nov 1995-Dec 1996

Support Engineer -Introduced new technical documentation standards, as well as standardised hardware testing and reporting procedures whilst providing 2nd and 3rd line technical support.

• Involved in testing and evaluating new software, preparing reports, and providing solutions.
• Instrumental in initiating new, efficient, effective and forward looking methods to achieve company goals and everyday tasks.
• Standardised and streamlined testing procedures to introduce consistent methods for equipment analysis, the re use of standardised component test plans, accurate estimation of testing duration, and the ability to readily compare test results across different platforms.

Skills: DOS, Windows, PC/ System configuration, Technical/ User training, Technical/ User support, Hardware/ Software testing techniques, Fault detection, Problem resolution, Technical/ User documentation.